Simple rules.
Clear for everyone.
HandymanHQ is the app that connects you. The job itself is between the homeowner and the pro. Here is who does what — in plain words.
HandymanHQ (the app)
- Connects homeowners and pros
- Checks pros have uploaded the right documents
- Sends job alerts and quotes
- Never takes payment for the work
- Is not the contractor or employer
The pro
- Runs their own business
- Is responsible for the work and any damage
- Carries their own insurance and WCB
- Holds the licences their work needs
- Gets paid directly by the customer
The homeowner
- Chooses which pro to hire
- Agrees the price and details with the pro
- Pays the pro directly
- Invites the pro in by message or app
- Rates the pro after the job
Your safety, built in
Safe for everyone who opens the door.
Share my visit
Send the pro’s name, photo and arrival time to a family member.
Check-in and check-out
The pro taps in and out, so there is a record of every visit.
SOS button
One tap calls 911 and alerts HandymanHQ.
Private numbers
Calls and messages go through the app. Nobody gets your personal number.
Your choice of pro
Ask for a woman pro, or note that someone else will be home.
Zero tolerance
A private “I felt unsafe” report. Serious complaints mean immediate suspension. We cooperate with police.
Every pro uploads these before going live
No documents, no profile. We check they are there and not expired.
The HQ Job Agreement
Both the homeowner and the pro tap “I agree” in the app before a job is booked:
- This job is a private agreement between the homeowner and the pro.
- HandymanHQ and Formativelabz Inc. are not a party to it, do not supervise it, and are not responsible for the work, any damage, injury or loss.
- The pro is responsible for their work and holds the insurance, WCB and licences it needs.
- Price, timing and payment are agreed directly between the two sides. HandymanHQ never holds job money.
- Any dispute is settled between the homeowner and the pro.
Plain-language summary. The full Terms of Use apply.
Safety questions
Is HandymanHQ responsible if something goes wrong on a job?
No. HandymanHQ is only the app that connects you. The job is a deal between the homeowner and the pro. The pro is responsible for the work and carries the insurance. Both sides accept this before every job.
Does HandymanHQ check the pros?
We check that each pro has uploaded the required documents and that they are current. We do not inspect or guarantee anyone’s work, so always ask questions and compare quotes.
Who carries insurance?
The pro does — their own liability insurance and WCB. If a property management company hires the pro, the company’s own rules and insurance apply too.
Join free.
Takes 30 seconds.
Day 1, join free, no card needed.
- Homeowner Free: $0 forever.
- We never sell your details
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